Refund and Return Policy for insidiousperfection.com/
Effective Date: July 21, 2025
At insidiousperfection.com/, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer a 15-day return policy, subject to the conditions outlined below.
1. 15-Day Return Window
You have 15 calendar days from the date you receive your item(s) to initiate a return. After 15 days from the delivery date, we unfortunately cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Unused and in Original Condition: The item must be unused, unworn, unwashed, and in the exact same condition that you received it. This means no signs of wear, damage, or alteration.
- Original Packaging: The item must be returned in its original packaging, including all tags, labels, manuals, and accessories that came with it.
- Proof of Purchase: You must provide a receipt or proof of purchase (e.g., your order number or order confirmation email).
Non-Returnable Items:
Certain types of items cannot be returned. These may include, but are not limited to:
- Downloadable software products
- Health and personal care items
- Custom-made or personalized items
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [SUPPORT@LOCKERZS.COM] within the 15-day return window. Please include your order number and the reason for your return.
- Return Authorization (RA) Number: Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and detailed instructions on how to send your item back. Please do not send your item back without first receiving an RA number, as it may cause delays or prevent your refund.
- Package Your Item: Securely package the item(s) in their original packaging, ensuring all original contents (tags, accessories, etc.) are included. Clearly write the provided RA number on the outside of the package.
- Ship Your Item: Ship the item(s) to the address provided by our customer service team.
4. Return Shipping Costs
- Customer Responsibility: Unless the return is due to our error (e.g., you received a wrong or defective item), you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Our Error: If the return is due to our error, we will provide you with a prepaid return shipping label.
5. Refunds
Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item’s condition and adherence to our policy.
- Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within [Number, e.g., 5-10] business days. The actual time it takes for the refund to appear in your account may vary depending on your bank or payment processor.
- Partial Refunds (if applicable): In certain situations, only partial refunds may be granted:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 15 days after delivery.
- A restocking fee of [e.g., 10-20%] may be applied to returns for reasons other than our error, to cover processing and handling costs. This will be deducted from your refund.
Late or Missing Refunds:
If you haven’t received an approved refund within the expected timeframe, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at [SUPPORT@LOCKERZS.COM].
6. Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective or damaged item for the same item, please contact us immediately at [Your Customer Service Email Address Here] and we will guide you through the process.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately (within 48 hours of delivery) at [SUPPORT@LOCKERZS.COM] with your order number and clear photos of the damage or defect. We will work with you to arrange a return, replacement, or refund.
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received and approved.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
9. Contact Us
For any questions regarding our Refund and Return Policy, please contact us at:
[SUPPORT@LOCKERZ.COM]
[570-433-1700]
insidiousperfection.com/
[1143 5th Ave, Jersey Shore PA, 17740]